At Finance Mt Barker, we value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way. When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.

If you wish to make a complaint, in the first instance please contact your Lending Adviser with the details of what has happened. Usually, your Lending Adviser will be able to resolve the issue quickly, or explain the reason why things are as they are.

If you are not happy with the result of this discussion you may access our Internal Dispute Resolution service by contacting us at the following address:

Post: Keylend, 81 The Parade Norwood SA 5067 Phone: 08 8210 0000 Fax: 08 8210 0010 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible.

If the matter is still not resolved to your satisfaction, you can then refer your complaint to our External Dispute Resolution service, The Australian Financial Complaints Authority (AFCA), who can be contacted at:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Nairne Office

PO Box 875


Finance Mt Barker Phone Number0412 055 832


Norwood Office

81 The Parade


Finance Mt Barker Phone Number(08) 8210 0050

Finance Mt Barker Fax number(08) 8210 0010

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Glen Thornley, Authorised Credit Representative 476052 and Director of GlenHelen Investments Pty Ltd trading as Finance Mt Barker, ACN 604 248 348, Authorised Credit Representative 476054 of Australian Associated Advisers Pty Ltd trading as Keylend, Australian Credit License Number 392169 ACN 084 974 694. The information contained in this website is directed to and available for Australian residents only.

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