At Finance Mt Barker, we value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way. When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.

If you wish to make a complaint, in the first instance please contact your Lending Adviser with the details of what has happened. Usually, your Lending Adviser will be able to resolve the issue quickly, or explain the reason why things are as they are.

If you are not happy with the result of this discussion you may access our Internal Dispute Resolution service by contacting us at the following address:

Post: KeyInvest Lending Services, 81 The Parade Norwood SA 5067 Phone: 08 8210 0000 Fax: 08 8210 0010 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible.

If the matter is still not resolved to your satisfaction, you can then refer your complaint to our External Dispute Resolution service, The Credit and Investments Ombudsman (CIO), who can be contacted at:

Credit and Investments Ombudsman Case Management, PO BOX A252, SYDNEY SOUTH, NSW 1235 Phone: 1800 138 422 Web:

Nairne Office

PO Box 875


Finance Mt Barker Phone Number(08) 7002 9712


Norwood Office

81 The Parade


Finance Mt Barker Phone Number(08) 8210 0050

Finance Mt Barker Fax number(08) 8210 0010

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Glen Thornley, Authorised Credit Representative 476052 and Director of GlenHelen Investments Pty Ltd ACN 604 248 348 Authorised Credit Representative 476054 under Australian Associated Advisers Pty Ltd trading as Finance Mt Barker Australian Credit License Number 392169 ACN 084 974 694. Finance Mt Barker is not authorised to carry on business in any country other than Australia. The information contained in this website is directed to and available for Australian residents only. Copyright © 2017 unless otherwise noted.

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